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If it hadn’t been for JoAnn Prewitt, Aimee Robinson may have never become a hairstylist.
Robinson was headed toward a career in nursing, but her aunt, Prewitt, who has been in the business for nearly 33 years, inspired her to try her hand at styling hair.
Now, Robinson owns Spencer County Cutting Crew, located at 34 Commerce Drive, Suite B, in Elk Creek, where she works with her aunt and Geneva Temple, who has been cutting and styling hair for 30 years.
All three are graduates of the School of Hair Design.
Robinson previously owned Totally Hair, but opened the Cutting Crew in Elk Creek five years ago.
Robinson, Prewitt and Temple agree that customer satisfaction is the key to business success.
“Satisfy each and every customer,” Prewitt said. “Make sure what they get is their money’s worth and they have your time, talent and undivided attention.”
“It’s more than just a hairdo,” Robinson said.
That interaction with customers is what Robinson says is the best part of the job.
“You really develop personal relationships,” she said.
The most unexpected part of the job is very similar, Robinson said, explaining that the way she is able to touch the lives of others is something she couldn’t have expected by becoming a hairstylist.
Robinson specifically recalled a birthday party they threw for a 90-year-old customer of Temple. The woman was so thrilled with every aspect of the party that she even asked to take home a napkin as a memento.
The best business advice Robinson said she has received came from Prewitt, who ran her own salon in Bardstown for many years.
“You get out what you put in,” Robinson said.
Prewitt said it’s important to be focused on customer service and said that over the years in the business she’s built such relationships with customers that they recommend others to her business and often she ends up doing the hair of multiple generations of the same family.
Hairstylists become a part of their family and spend special days, like proms, weddings and other occasions, with them, she said.
Temple, Robinson and Prewitt advise new and aspiring hairstylists that the first few months on the job might not be the best, but they need to stay strong and power through.
“It’s not always about the money,” Prewitt said, adding that young stylists spend six months as an apprentice and can easily get discouraged when the money isn’t flowing at first.
“Right now, you meet their needs and develop personal relationships,” Prewitt said.
Those relationships are what lead to a successful career in the business, she said.
Spencer County Cutting Crew
Owner: Aimee Robinson
Address: 34 Commerce Drive, Ste. B
Hours: Monday-Friday, 9 a.m. to 6 p.m.; Saturday, 9 a.m. to 2 p.m.; closed Sundays; late appointments available.
In business since: 2007
Number of employees: Three independent contractors – Aimee Robinson, JoAnn Prewitt and Geneva Temple
Primary business: Haircuts, color, highlights, formal hairstyling, makeup; stylists use Redken, Rusk and Wella coloring.
Price range: Haircuts for children, $14; haircuts for men, $15; haircuts for women, $20.